Every year, thousands of Victorians are injured in transport-related accidents. In 2023 alone, Melbourne recorded over 60,000 transport accident injuries requiring medical attention. When tragedy strikes on the road, knowing where to turn for support can make all the difference in your recovery journey. The Transport Accident Commission (TAC) exists to provide comprehensive support to those affected by transport accidents across Victoria.

TAC support services encompass medical treatment, rehabilitation, income support, and much more all designed to help accident victims rebuild their lives. This complete guide will walk you through everything you need to know about accessing TAC support services in Melbourne, from eligibility requirements to the types of assistance available and how to make a claim.

The Role of the Transport Accident Commission (TAC)

The ">Transport Accident Commission is a Victorian Government-owned organization established in 1986 to provide treatment, support, and compensation for people injured in transport accidents. TAC operates under the Transport Accident Act 1986 and serves as Victoria’s no-fault transport accident insurance scheme.

TAC’s primary role is supporting accident victims through their recovery process, regardless of who was at fault in the accident. The scheme is funded through a charge included in every Victorian vehicle registration, ensuring that all road users contribute to this essential safety net. TAC provides state-wide services, with specialized support centers and partnerships with healthcare providers throughout metropolitan and regional areas.

Who Is Eligible for TAC Support Services?

TAC support services are available to people injured in transport accidents that occur in Victoria or involving a Victorian-registered vehicle. Eligibility criteria include being injured as a result of an accident involving a motor vehicle, regardless of whether you were a driver, passenger, pedestrian, cyclist, or motorcyclist.

Types of Transport Accidents Covered Include:

• Car accidents involving any motor vehicle collision.
• Motorcycle accidents where riders or passengers sustain injuries.
• Bicycle accidents involving contact with a motor vehicle.
• Pedestrian accidents where individuals are struck by vehicles.
• Public transport accidents, including trams, buses, and trains.

Key Requirement: To be eligible, you must lodge your claim within specific timeframes, generally within 12 months of the accident, though exceptions may apply for serious injuries or children. It’s crucial to report your accident and begin the claims process as soon as possible.

What’s NOT Covered by TAC:

TAC does not cover injuries from accidents not involving motor vehicles, intentionally self-inflicted injuries, or injuries sustained while committing an indictable offense. Additionally, accidents occurring completely on private property without road-related features may not be covered.

Types of TAC Support Services Available in Melbourne

The TAC provides a comprehensive range of supports designed to cover all aspects of an accident victim’s recovery.

1. Medical and Healthcare Support

This is the most critical area of TAC support, ensuring you receive the necessary care immediately and long-term:

• Hospital and emergency treatment.
• Ongoing doctor and specialist appointments.
• Physiotherapy and rehabilitation services.
• Psychology and counseling for mental health support.
• Occupational therapy to help you return to daily activities.
• Necessary medication and medical equipment.

2. Income Support

If your injuries prevent you from working, TAC offers loss of earnings payments calculated based on your pre-accident income. These payments can continue for the duration of your incapacity, with programs designed to support your gradual return to work when medically appropriate.

3. Rehabilitation Services

TAC funds programs aimed at restoring function and independence:

• Physical rehabilitation programs to restore function and mobility.
• Vocational rehabilitation to help you return to employment.
• Home or vehicle modifications to improve accessibility and independence during recovery.

4. Attendant Care Services

For those requiring ongoing assistance with daily tasks, TAC provides:

• In-home care support and personal care assistance for daily living activities.
• Domestic assistance with household tasks.

5. Travel and Accommodation Support

TAC covers reasonable travel expenses for medical appointments and provides accommodation assistance for regional patients who need to travel to Melbourne for specialized treatment.

How to Access TAC Support Services in Melbourne

Accessing TAC support follows a straightforward process:

1. Immediate Steps after an Accident: Seek medical attention immediately and ensure your injuries are documented by the treating facility.
2. Reporting the Accident to Police: File an official police report within the required timeframe if the accident involves injuries or serious damage.
3. Contacting TAC: Call the TAC’s dedicated number or visit their website to begin your claim.
4. Completing Claim Forms: Submit the TAC claim form with supporting documentation, including medical records and the police report.
5. Medical Assessments: Attend required medical examinations arranged by the TAC to assess your injuries.
6. Claim Approval Process: TAC reviews your claim and notifies you of the outcome.

Required Documentation typically includes police reports, medical records, proof of income, and identification documents. The claim approval process typically takes several weeks, though emergency medical treatment can begin immediately upon acceptance of initial liability.

TAC Support Services for Specific Groups

TAC recognizes that different groups have unique needs and offers tailored programs:

• Children and Young People: Age-appropriate rehabilitation and educational support.
• Elderly Accident Victims: Tailored care considering pre-existing conditions and mobility limitations.
• Culturally Diverse Communities: Interpreter services and culturally sensitive support programs.
• Interstate Visitors and Temporary Residents: May also be eligible for TAC support under certain circumstances. The TAC also supports clients with complex neurological conditions, similar to the National Disability Insurance Scheme (NDIS).

Conclusion

TAC support services provide a vital lifeline for transport accident victims throughout Victoria. From immediate medical care to long-term rehabilitation and income support, TAC’s comprehensive approach helps thousands of people recover and rebuild their lives each year.

The key to maximizing your TAC support is acting promptly report your accident, contact TAC immediately, and begin gathering documentation. Don’t navigate this complex process alone. Whether you need medical treatment, rehabilitation services, or dedicated attendant care support, help is available.

If you’ve been injured in a transport accident, contact the TAC directly on 1300 654 329 or seek professional advice from healthcare providers and advocates, like Saha Supports, who understand the TAC system. Your recovery matters, and comprehensive support is just a phone call away.To learn more about how Saha Supports can assist you with in-home care and attendant support as a TAC client in Melbourne, visit our services today.